Revolutionised travel management for Global Destinations

Established in 2008, this Mumbai-based travel-solutions provider and Global Travel Representation Alliance member was expanding its pan-India presence, and hitting a maze of operational challenges in the fast-growing Indian outbound-travel market.

There was no centralised system for lead tracking, customer and vendor management were inefficient, management had limited visibility into sales targets, reporting was manual and time-consuming, and there was no systematic way to flag potentially defaulting vendors or measure lead conversion.

We developed a bespoke solution that served as both a customer relationship management (CRM) system and an employee management system (EMS), targeting the client's full spread of operational challenges in a single integrated platform.

• Centralised lead tracking and management.
• Streamlined customer and vendor management, with early warning on defaulting vendors.
• Management dashboards for sales targets, achievements and lead conversion.
• Automated reporting to replace slow manual processes.

• From concept to launch in just two months.
• A single integrated solution addressing multiple operational challenges at once.
• A user-friendly design that drove quick adoption and productivity.
• A scalable architecture built to grow with the business.

Quantitative benefits

• Increased sales revenue and improved net profit margins.
• Growth in market share and new-customer acquisition.
• A significant boost in employee productivity.
• Reduced financial risk through improved vendor management.